Archives
The Digital Marketer’s Playbook for Voice Analytics
July 12, 2018 4:13 pm
How AI Helps Marketers Build Customer Profiles and Drive Revenue
July 9, 2018 1:26 pm Leave your thoughtsForbes recently stated that 80% of enterprise companies are investing in artificial intelligence (AI) solutions today. AI is a machine’s... View Article
6 AI-Based Call Reports That Will Immediately Impact Your Digital Marketing ROI
June 25, 2018 10:00 am Leave your thoughtsYou spend a lot of time and effort getting your company’s phones to ring. You design engaging website content, create... View Article
Spam Callers Are Evolving and So Are Our Real-Time AI Blockers
June 13, 2018 12:10 pm Leave your thoughtsFor marketers, getting accurate attribution data from every channel and for every conversion is critical, but unfortunately there is a... View Article
Using the Online Journey to Optimize the Offline Call Experience
May 24, 2018 1:29 pm Leave your thoughtsConsumers today do most of their research online — often on their smartphones — and by the time they call,... View Article
From Digital to Voice: How Marketers Personalize Experiences and Drive Revenue
May 17, 2018 11:39 amJoin us for this on-demand webinar. In today’s omni-channel world, the path to purchase often moves from digital to voice... View Article
How to Personalize the Online Customer Journey with Offline Call Analytics
May 9, 2018 10:04 am Leave your thoughtsAs you create digital marketing campaigns, it’s important to offer an exceptional experience that caters to your customer’s specific needs,... View Article
DialogTech and Genesys Integrate to Help Contact Centers Personalize Caller Experiences in Real Time
May 1, 2018 3:38 pm Leave your thoughtsDelivering innovative ways to enhance customer experience and drive contact center capabilities is at the heart of DialogTech’s partnership... View Article
How Cruise Marketers Are Driving More Bookings with Inbound Calls
April 27, 2018 11:39 am Leave your thoughtsPorts of call, excursions, room choices, dining options, timing—each of these decisions has a multitude of possibilities, making researching and... View Article
How To Personalize Your Caller Experience From Digital Marketing With CallFlow
April 18, 2018 8:00 am Leave your thoughtsAt DialogTech, we are proud to provide the most powerful call analytics platform that empowers marketers with the data they... View Article
The Digital Marketer’s Guide to Personalizing Caller Experiences
April 12, 2018 10:12 am[Videos] Delight Callers with DialogTech and Amazon Connect
April 11, 2018 4:44 pm Leave your thoughtsHave you ever wished when you called a bank, insurance provider, cable company, cruise line, or any business’s call center,... View Article
New Year, New Marketing Strategy: Optimizing with Call Analytics
January 22, 2018 3:31 pm Leave your thoughtsWhen we began 2018, we all heard the same clichéd New Year’s resolution: “New Year, new me,” a chance to... View Article
2017’s Top 10 Articles From the Leader in Call Attribution
December 13, 2017 5:54 pm Leave your thoughtsIt seems like in just the blink of an eye, 2017 has come and gone. And with the New Year... View Article
The Secret to Healthcare Marketing ROI: Inbound Calls
December 13, 2017 3:10 pm
58% More Shoppers Called Businesses on Cyber Monday 2017 — What Should Marketers Do?
November 28, 2017 5:04 pm Leave your thoughtsThe data is in, and it’s no surprise: more and more of our winter holiday shopping is now done on... View Article
The Marketer’s Big Book of Call Tracking Success
October 26, 2017 4:45 pm
A Marketer’s Guide to Getting Started with IVR
October 5, 2017 9:45 am Leave your thoughtsInteractive Voice Response (IVR) technology allows you to automate voice interactions between callers and your business. Marketers today use IVR... View Article
7 IVR Use Cases for Marketing, Sales, and Support Teams
September 22, 2017 9:04 am Leave your thoughtsAre you using IVR (interactive voice response) solutions to grow your business? If you work for a business where customers call you, there... View Article
First Impressions, Ad Blocking, and Phone Calls: It’s All About Customer Experience
July 25, 2017 12:51 pm Leave your thoughtsIt’s highly likely that at some point in your life you’ve been told that first impressions count. It’s such a... View Article
4 Tips To Build Customer Trust With Phone Calls
July 18, 2017 11:32 am Leave your thoughtsDo you remember the last time you called a business and were directed to the wrong person, ended up in... View Article
Monroe Optimizes Digital Marketing and Caller Experiences with DialogTech
June 14, 2017 2:05 pmPhone Conversations Help Monroe Help Customers Succeed Founded in the 1950s, Monroe Engineering is a world leader in the distribution... View Article
6 Ways Marketers Benefit From Automatic Conversation Tagging
June 5, 2017 4:52 pm Leave your thoughtsIt’s not easy for marketers to understand the true context of the phone calls they generate to their business locations... View Article
5 Ways Contact Centers Work with Marketing to Drive Revenue
May 16, 2017 8:30 am Leave your thoughtsThis post originally appeared on the Genesys blog. When sales prospects call your company, their experience with the contact center... View Article