Zendesk

The DialogTech Widget for Zendesk makes every customer phone call an actionable, organized Zendesk ticket.

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Turn Your Customer Support Calls Into Zendesk Support Tickets

Do you know how much great customer support is worth to your business? Consider this: happy customers who get their issue resolved tell roughly four to six people about their experience.1 Conversely, 91% of unhappy customers will not willingly do business with your organization again.2

1 Source: White House Office of Consumer Affairs, Washington, DC
2 Source: Lee Resource Inc.

With the DialogTech Widget For Zendesk, You Can:

  • Improve customer service with a feature-rich voice widget that automatically records phone calls and captures important call information.
  • Activate a system that tracks the progression of your customer support calls and integrates easily with Zendesk and other CRMs.
  • Serve more customers faster with voice-based tools that help you shorten response time.
  • Save time and money with an efficient, easy-to-use integration that displays your most important call data up front, and scales to fit any size workforce.

A positive support experience for your customers can mean higher customer retention rates, a boost in customer satisfaction, and increased opportunities for cross-selling and up-selling. To provide these quality customer experiences, it’s also important to remember your customer support agents; help your agents be as efficient and happy as possible so they can give your customers first-rate service and support.

How It Works

The DialogTech Widget for Zendesk seamlessly integrates your customer support calls with Zendesk ticketing through two key components:

Voice Mail Integration

  • Customers leave a voice message which is automatically recorded
  • DialogTech routes the voice message and transcription to Zendesk
  • Zendesk creates a new ticket with the transcription and the audio file Call Distributor Widget

Call Distributor Widget

  • Your help desk manager configures the DialogTech widget
  • Your agents install the DialogTech Widget in their Zendesk accounts
  • Immediately provide and access phone support within your Zendesk account