Why DialogTech Is the Right Solution for Contact Centers Running Amazon Connect
Convert More Callers to Customers with Real-Time Marketing Intelligence
Unlike speech analytics providers that just focus on what was said on the call, DialogTech also enables you to use real-time marketing insights on each caller — including the caller’s phone number, geographic location, and marketing channel, campaign, ad variation, keyword search, and webpage that drove the call — to connect callers right away with the best agents to assist them. DialogTech also arms those agents with intelligence on the caller to convert them to a customer.
Get Insights to Improve Your Marketing and Sales
Powered by AI, DialogTech analyzes conversations to provide marketers and sales operators with a wealth of insights for smarter optimizations. Learn which channels, ads, keywords, and webpages drive the best sales calls, if new promotions are resonating, and why calls did or did not convert.
Exclusive Integration with Amazon Connect
DialogTech is the initial call analytics provider to integrate with Amazon Connect and Amazon Lex. Learn more at our AWS Quick Starts listing.
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