Amazon Connect

DialogTech integrates with Amazon Connect and Amazon Lex, providing deep, real-time intelligence on inbound calls businesses can use to personalize call experiences and drive growth.

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Convert More Callers to Customers with Amazon Connect and DialogTech

DialogTech helps Amazon Connect customers grow revenue by providing inbound callers with a personalized, winning customer experience. Contact centers running Amazon Connect can use the marketing insights DialogTech captures on each caller to generate better qualified inbound calls, convert more leads to customers, grow revenue, and reduce churn. Learn more at DialogTech’s Amazon Connect Solution Space.

Route Callers to the Best Agent to Convert Them

When shoppers call, it’s important to connect them quickly with the agent with the right skillset to convert them. DialogTech captures intelligence on each call — including the caller’s phone number and geographic location and the marketing channel, ad, keyword search, and webpage that drove the call — that Amazon Connect customers can use as signals to determine how to route each caller.

Watch How DialogTech and Amazon Connect Help Businesses Convert More Callers to Customers