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Drive and Convert More Telehealth Appointment Calls with Insights from DialogTech
Most patients who are interested in telehealth make appointments over the phone. Healthcare marketers use DialogTech to track, route, and analyze the calls for telemedicine appointments they generate from their channels, campaigns, ads, keywords, and website. It enables them to drive and convert more telehealth appointments from new patients at a lower CPL.
Optimize Marketing to Generate Patients
Attribute each caller from marketing source to appointment — optimize for what works, eliminate what doesn’t.
Convert More Callers to Appointments
Route each caller automatically to the best agent to convert them to appointments.
Analyze Conversations for Insights
Measure lead quality and outcome, understand demand for your various telemedicine offerings, and analyze call handling.
DialogTech Customer Success Stories
Action Urgent Care Converts More Callers to Patients with DialogTech
DialogTech Helps 1st Family Dental Convert 42% More Callers to New Patient Appointments
A Complete HIPAA- and PCI DSS-Compliant Marketing Solution for Inbound Telemedicine Calls
DialogTech is a powerful marketing analytics tool that shows you how your digital advertising, webpages, and offline marketing drive calls that convert to new patients. DialogTech also provides tools to personalize the caller experience in real time to help your agents convert more calls to telehealth appointments.
Industry-Leading Call Tracking
DialogTech captures the caller’s name/number and the marketing channel, ad, keyword search, website interaction, and other sources that drove each call. Optimize your marketing spend for what drives the most calls and new patients at the lowest CPL.
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AI-Powered Conversation Analytics
DialogTech’s AI analyzes conversations for a wealth of insights. Learn which marketing programs drive the most appointment calls for telemedicine. Analyze how calls are handled by each agent to detect issues. Understand demand for your various telehealth services as well as the common questions patients ask.
Learn MoreSelf-Serve IVRs Enhance the Caller Experience
Easily build your own custom IVRs to allow inbound callers to self-route. Improve the call experience, provide common information to callers so they don’t tie up receptionists or agents, and route callers interested in telemedicine to a separate hotline.
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Message Broadcasting for Appointment Reminders
Create and schedule your own automated voice or SMS appointment reminders to reduce no-shows. It’s as simple as uploading your message and setting up your desired audience — no IT assistance required.
Learn MoreDialogTech's Solution for Telehealth Also Includes:
Integrations
Pass call data to your CRM, marketing tools, digital ad platforms, and call center solutions.
Audience Targeting
Retarget callers who didn’t convert and add your best callers to lookalike audiences to find new customers across search, social, and display.
Caller Insights
When calls come in, arm agents with marketing insights on who each caller is and why they are calling.
Recordings & Transcriptions
Review and share recordings and transcriptions of every inbound call to every location or agent.
Contextual Call Routing
Route calls based on the caller’s geographic location, day and time, marketing source, caller history, and more.
Call Forwarding
Ring multiple phones at once or in any order — if no one answers, send calls to another person, group, or voicemail.
What DialogTech Customers Are Saying
”DialogTech gives us complete visibility into what happens on the phones. We can look at call volume to any location and compare it to appointments. If there is a gap, we can pull up call recordings for that clinic in DialogTech to diagnose why calls aren’t turning into appointments and make corrections at the call center level to fix it.”
— Nic Peterson, Vice President of Growth at Action Urgent Care · Read Their Story →
“I chose DialogTech because they are the only solution that provides the data, technology, and expertise we need for new patient calls.”
— Vicky Khawaja, Director of Sales and Marketing at 1st Family Dental · Read Their Story →
