Learn how marketers use DialogTech to drive more calls and customersGet the eBook →
When your online shoppers have questions, they want to call to speak to a real person to get answers. And that call experience better be a great one if you want to win that sale. DialogTech gives e-commerce companies a full suite of solutions to track, personalize, and manage customer calls to increase revenue and improve customer loyalty.
Track each caller from marketing source to sale — optimize for what works, eliminate what doesn’t.
Ensure calls get answered by the best location or agent right away to generate more customers.
Measure caller intent, analyze agent phone skills, and identify lost opportunities to call back right away.
DialogTech is a powerful marketing analytics tool that shows you how your digital advertising, webpages, and offline marketing drive calls and customers. It works for calls from any marketing source to any location, agent, or call center. DialogTech also provides tools to optimize the caller experience to help e-commerce companies convert more calls to customers.
DialogTech captures the caller’s name/number and the marketing channel, ad, keyword search, and website interaction that drove each call. Optimize your marketing spend for what drives the most calls and customers.Learn more →
Easily build your own custom IVRs to allow inbound callers to select how they should be routed. Access reports to view how many calls from your marketing are routed to each selection option.Learn more →
DialogTech’s AI analyzes conversations for you for a wealth of insights. Learn which marketing programs drive the best sales calls. Analyze how calls are handled to detect issues. See what percentage of calls aren’t answered and who is best and worst at converting calls.Learn more →
Use intelligence on each caller to provide a seamless experience as they move from digital to voice. Increase conversion rates and grow revenue by connecting callers with the best location, agent, or call center.Learn more →
Pass call data to your CRM, marketing tools, digital ad platforms, and call center solutions.
Retarget callers who didn’t convert and find new audiences likely to call across search, social, and display.
When calls come in, arm agents with marketing insights on who each caller is and why they are calling.
Review and share recordings and transcriptions of every inbound call to every location, agent, or call center.
Route calls based on the caller’s geographic location, day and time, marketing source, caller history, and more.
Ring multiple phones at once or in any order — if no one answers, send calls to another person, group, or voicemail.
Marketing Database Analyst at Central Restaurant Products