77% of Online Shoppers Say They Have Wanted to Talk to a Live Person Before Buying*
And that’s not all: over half of online shoppers who were unable to get help from a live person say that it’s affected their decision not to. That’s why e-commerce and online retailers rely on DialogTech to manage, measure, and automate customer phone conversations. DialogTech’s call tracking, call routing, voice broadcasting, and other voice applications help online retailers increase revenue while decreasing marketing spend.
Set Up a Professional Call Center in Minutes without IT
Giving online shoppers option to call is not only a great way to earn their business, it’s easy with DialogTech. Our affordable cloud-based virtual call center can be set up and deployed in minutes without having to hire IT programmers. There’s no expensive hardware to buy, and you can send calls to any sales agent on any phone no matter where they are.
Plus DialogTech gives you tools like an IVR virtual receptionist, custom call routing, phone surveys, and call recording, so you can provide callers with a professional call center experience – even if you only have a few agents, and even if they all work from home.
Prove and Improve Marketing ROI with Call Tracking
Do you know what marketing sources are driving calls to your business? Find out with DialogTech. Using our SourceTrak call tracking technology you can track calls back to your ads, search keywords, email blasts, social media, direct mail campaigns, and more. Use this data to understand what works – and to fix what doesn’t.
67% of Online Shopping Carts Are Abandoned DialogTech Can Help**
Shopping cart abandonment is a serious issue for online retailers. Using DialogTech you can improve sales by triggering calls to online shoppers the moment they abandon their carts, connecting them in conversations with one of your agents.
Automate Phone Notifications for Order Reminders and Discount Promos
With voice broadcasting and SMS messaging from DialogTech you can automatically deliver messages to customers for order reminders, promotions and discounts, and more. These notifications help customers remain engaged with your business and help you grow revenue while improving customer loyalty.
*IMShopping and Harris Interactive Survey, August 2009
**comScore Custom eCommerce Measurement (2013)