DialogTech for Healthcare

Acquire more new patients at a lower CPL with DialogTech’s HIPAA-compliant, AI-powered conversation intelligence solution for healthcare marketers.

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Generate More High-Converting Calls with Insights from DialogTech

Over 80% of patients still book appointments over the phone. It’s why healthcare marketers use DialogTech to attribute, route, and analyze inbound calls and conversations for insights to attract and convert more new patients at a lower CPL.

Optimize Marketing to Generate Patients

Attribute each caller from marketing source to appointment — optimize for what works, eliminate what doesn’t.

Convert More Callers to Appointments

Route each caller automatically to the best location or agent to convert them to appointments.

Analyze Conversations for Insights

Measure lead quality and outcome, analyze call handling, and identify lost opportunities to call back right away.

A Complete HIPAA- and PCI DSS-Compliant Marketing Solution for Inbound Calls

DialogTech is a powerful marketing analytics tool that shows you how your digital advertising, webpages, and offline marketing drive calls that convert to new patients. DialogTech also provides tools to personalize the caller experience in real time to help call center agents and locations convert more calls to appointments. HIPPA, PCI, HITECH

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Industry-Leading Call Tracking

DialogTech captures the caller’s name/number and the marketing channel, ad, keyword search, website interaction, and other source that drove each call. Optimize your marketing spend for what drives the most calls and customers at the lowest CPL.

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AI-Powered Conversation Analytics

DialogTech’s AI analyzes conversations for you for a wealth of insights. Learn which marketing programs drive the best sales calls. Analyze how calls are handled by each franchisee to detect issues. See what percentage of calls aren’t answered, are good sales leads, and were converted by each location.

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Professional IVRs You Can Build Yourself

Easily build your own custom IVRs to allow inbound callers to select how they should be routed. Access reports to view how many calls from your marketing to each franchisee are sales or support calls.

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Hear how ATI Physical Therapy uses DialogTech to drive more sales conversions to their 900 clinics.

DialogTech’s Solution for Healthcare Also Includes:

Integrations

Pass call data to your CRM, marketing tools, digital ad platforms, and call center solutions.

Audience Targeting

Retarget callers who didn’t convert and add your best callers to lookalike audiences to find new customers across search, social, and display.

Caller Insights

When calls come in, arm agents with marketing insights on who each caller is and why they are calling.

Recordings & Transcriptions

Review and share recordings and transcriptions of every inbound call to every location or agent.

Contextual Call Routing

Route calls based on the caller’s geographic location, day and time, marketing source, caller history, and more.

Call Forwarding

Ring multiple phones at once or in any order — if no one answers, send calls to another person, group, or voicemail.

What DialogTech Customers Are Saying

“DialogTech gives us complete visibility into what happens on the phones. We can look at call volume to any location and compare it to appointments. If there is a gap, we can pull up call recordings for that clinic in DialogTech to diagnose why calls aren’t turning into appointments and make corrections at the call center level to fix it.”

— Nic Peterson, Vice President of Growth and Marketing at Action Urgent Care · Read Their Story →

“Inbound calls are a critical source of leads. Using DialogTech’s AI, we gain incredible insights into those valuable interactions. It’s a game changer.”

— Bryan Huber, Global VP, Digital Marketing at Comfort Keepers · Read Their Story →

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