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Increase Parts and Service Revenue with Insights from DialogTech
Callers are often your most valuable leads. DialogTech enables marketers to connect digital and call experiences, using insights from each to inform, personalize, and optimize the other to drive more parts and service revenue.
Optimize Marketing to Drive Sales
Attribute each caller from marketing source to appointment or order — optimize for what works, eliminate what doesn’t.
Convert More Callers to Customers
Route calls to the best agent or location right away to convert them to appointments and sales.
Analyze Conversations for Insights
AI analyzes conversations for lead quality, conversion outcomes, lost opportunities to call back, and more.
A Complete Marketing Solution for Inbound Calls
DialogTech is a powerful marketing analytics tool that shows you how your digital advertising, webpages, and offline marketing drive calls and conversions to your stores, dealerships, and call centers. DialogTech also provides tools to personalize the caller experience to help parts and service providers convert more calls to customers.
Industry-Leading Call Tracking
DialogTech captures the caller’s name/number and the marketing channel, ad, keyword search, website interaction, and other source that drove each call. Optimize your marketing spend for what drives the most calls and customers at the lowest CPL.
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AI-Powered Conversation Analytics
DialogTech’s AI analyzes conversations for you for a wealth of insights. Learn which marketing programs drive the best sales calls. Analyze how calls are handled to detect issues. See what percentage of calls aren’t answered, are good sales leads, and converted at each location.
Learn MoreProfessional IVRs You Can Build Yourself
Easily build your own custom IVRs to allow inbound callers to select how they should be routed. Access reports to view how many calls from your marketing are going to sales, service, parts, or other destinations.
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Get Powerful Insights from All Your Call Data with DialogTech’s PCI DSS-Compliant Call Tracking and Analytics
DialogTech is officially certified as PCI DSS-compliant. Customers can leverage the full insights from call recordings, call transcriptions, and AI-driven conversation analytics with confidence, knowing their data is secure with a partner that is fully PCI-compliant. Our redaction algorithm automatically removes any sensitive information from call recordings and transcriptions — while still giving you access to all of your call transcriptions and call data.
DialogTech’s Solution for Auto Parts & Service Also Includes:
Integrations
Pass call data to your CRM, marketing tools, digital ad platforms, and call center solutions.
Audience Targeting
Retarget callers who didn’t convert and add your best callers to lookalike audiences to find new customers across search, social, and display.
Caller Insights
When calls come in, arm agents with marketing insights on who each caller is and why they are calling.
Recordings & Transcriptions
Review and share recordings and transcriptions of every inbound call to every location or agent.
Contextual Call Routing
Route calls based on the caller’s geographic location, day and time, marketing source, caller history, and more.
Call Forwarding
Ring multiple phones at once or in any order — if no one answers, send calls to another person, group, or voicemail.
“We’ve increased our answer rate on calls by over 50%. We now have a 98% answer rate and have seen a 10% increase in revenue month-over-month.”
— One of the largest US auto dealer networks
