DialogAnalytics™ Pro Provides AI & Machine-Learning Insights at Scale
For businesses generating tens of thousands of calls, DialogAnalytics Pro structures conversations to uncover meaningful insights to inform your marketing. Phone conversations can serve as a critical first-party data source that can be used as an input into planning and buying when structured and measured effectively. Unlock the power of AI to generate more qualified callers, deliver personalized call experiences, and convert more leads to customers.
Leverage Conversations as a First-Party Data Source
DialogTech unlocks the full power of AI to optimize how your business acquires customers over the phone and engages with past callers online. Machine-learning algorithms rapidly analyze the full context and outcome of every call to detect caller intent and product interest, measure missed opportunities or CX issues, and determine what audiences the caller should be added to for optimum digital ad targeting.
Easy-to-Deploy AI Solution for Scoring Calls on New and Historical Transcripts
DialogTech makes it easy for any business to harness the power of AI to optimize marketing and sales performance. Machine-learning algorithms analyze the full context of inbound calls, scoring conversations and delivering insights in easy-to-understand reports you can use to improve your business immediately.
Let AI Do the Heavy Lifting for You
Categorize calls based on disposition, lead quality, what was said, and more. Prioritize which callers to call back right away to maximize revenue. Score a caller’s sentiment and satisfaction based on what they say.
Make Smarter Decisions
Predict how marketing changes will impact calls and revenue. Build audiences based on their conversations to show them the right ad at the right time. Determine the best way to route callers to increase conversion rates.
Get alerts when good leads at locations go are not being converted. Alert management when agents answering calls veer off-message. Detect if high percentages of calls to any location go to voicemail.
Unique Combination of Data, Technology, and Expertise
Complete Call Data
Unmatched marketing analytics for every call, caller, and conversation.
The most accurate conversation transcriptions powered by Nuance. Set up keyword spotting on historical transcripts to learn what conversation insights can inform future decisions.
Sophisticated & Proprietary Technology
Powerful AI and machine-learning technology to rapidly analyze calls.
Indicators and AI-Based Insights Customized to Your Business
Configure AI to identify aspects of your customers’ interactions that are unique to your business.
Data Science Team
DialogTech’s in-house team of AI experts to build the machine-learning algorithms for you.