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Deliver Personalized Call Experiences to Win Customers
Every customer experience is a moment of truth. Customers assume that you know who they are and what they want at all times, across all channels. If you raise expectations online but fail to deliver when the prospect calls, your marketing return — and your business — suffers.
Through a self-serve call routing interface, DialogTech’s ExperienceHub makes it easy for marketers to control and personalize caller experiences in real time to help businesses acquire and retain more customers.
Personalize
Caller Experiences
Use intelligence on each caller to provide a seamless experience as they move from digital to voice.
Turn Callers
into Customers
Increase conversion rates and grow revenue by connecting callers with the best agent or location.
Control Routing
Rules in Real Time
Configure and update routing rules on the fly using a self-serve interface built for marketers — no IT required.
“DialogTech’s ExperienceHub makes it easy for us to control how calls to all our clinics are routed. We’ve reduced unanswered calls by 40% and increased caller-to-patient conversions rates. It’s been amazing.”
— Nic Peterson, Vice President of Growth and Marketing at Action Urgent Care · Read Their Story →
Route Callers to the Best Location or Agent Right Away
Using ExperienceHub, marketers can set up rules to route each caller to the optimal location or agent, so you can:
- Provide the best call experiences
- Convert more callers to customers
- Reduce unanswered or abandoned calls
Qualify and Assist Callers with IVRs
DialogTech makes it easy for marketers to create your own custom IVR (interactive voice response) solutions in minutes to:
- Qualify callers for intent
- Transfer sales leads to the right location or sales agent
- Block bad calls
Monitor Location Performance to Detect Issues
DialogTech reports show you if locations are answering calls, how well they are converting good callers, and more so you can:
- Easily identify the best and worst locations at handling calls
- Work with locations/agents to improve performance
- Re-route calls to your call center when locations underperform
Arm Sales Agents with Insights on Callers
Getting shoppers to call is the first step — knowing what to say is the second. DialogTech helps sales agents have the right conversations right away by showing them information on:
- Who the caller is
- Where they are calling from
- The marketing source that drove the call
Part of the DialogTech Conversation Intelligence Platform
Take a Deeper Dive into DialogTech’s ExperienceHub
Call Routing
Route each caller optimally based on their data and what’s best for your business.
Consumer Journey Optimization
Deliver a seamless, relevant experience when online consumers call.
Personalization
Use intent signals to deliver each caller a personalized online-to-offline experience.
Call Management
Manage and monitor how inbound phone leads are handled by your locations and sales agents.
