Every customer experience is a moment of truth. Customers assume that you know who they are and what they want at all times, across all channels. If you raise expectations through advertising but fail to deliver when the customer calls, your business suffers.
Through a unique combination of data, technology, and integrations, DialogTech’s ExperienceHub makes it easy for marketers to control caller experiences to help businesses acquire and retain more customers.
Use intelligence on each caller to provide a seamless experience as they move from digital to voice.
Increase conversion rates and grow revenue by connecting callers with the best agent or location.
Empower sales agents with real-time marketing insights on callers they can use to close more business.
DialogTech’s ExperienceHub provides a complete solution for marketers to own and personalize the experience when customers call. It puts call routing control in the hands of marketers, making it easy for you to set up and update your routing rules in real time.
Using ExperienceHub, marketers can set up rules to automatically route callers to the optimal location or agent without having to involve any IT or outside departments. This gives marketing teams the power to:
DialogTech makes it easy for marketers to create your own custom IVR (interactive voice response) solutions in minutes to:
Getting shoppers to call is the first step — knowing what to say is the second. DialogTech helps sales agents have the right conversations right away by showing them information on:
Marketing Director at Bath Fitter
DialogTech passes marketing insights on callers in real time to your business’s CRM system and contact center solution to automate the best experiences.