How RMI Uses DialogTech’s Call Tracking and IVRs to Increase Call Center Conversions

RMI is a full-service digital marketing and performance agency dedicated to generating leads and acquiring customers for their clients. A longtime DialogTech partner, RMI leverages call tracking to identify the channels and campaigns driving calls, uses IVRs to route sales and customer calls to their call center and improve caller experiences, and turns DialogTech’s data-driven insights into marketing optimizations that drive more quality leads to their clients. Digital Media Director Corey Spraggins shares what drew RMI to DialogTech and why DialogTech is a “true partner.”

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