Data is everything to marketers. It’s how we measure performance across channels, make optimization decisions, and deliver the right experiences to consumers to drive revenue and increase customer loyalty.
The more accurate and complete the data marketers can action upon, the better the results. And in today’s mobile-first world, your marketing data is not complete without insights on consumer phone calls to your business.
More and more consumers now use their smartphones to research purchases, and they are calling businesses by the billions to ask questions, schedule appointments, and place orders. For industries with expensive, complex, or urgent purchases such as automotive, insurance, financial services, home services, healthcare, travel, and B2B, callers are often your best leads.
It’s why many marketers use call tracking reports to better understand how their channels, campaigns, and search keywords drive calls to their business. But while these reports are a good start, they only give you a basic understanding of how many calls your marketing activities generate, not the lead quality of those calls and if your locations or call centers converted them to sales opportunities, appointments, or purchase orders.
That’s where artificial intelligence (AI) comes in. Some call tracking solutions like DialogTech use AI to analyze call experiences and conversations at scale, uncovering actionable insights and visualizing them in customizable reports you can reference and share. These reports give you a crystal clear view of the two things most responsible for determining your marketing ROI:
The following reports are just a few examples of how AI can take your call tracking reports to the next level. They aren’t the only AI-driven reports on calls you can benefit from. But if you aren’t getting data on callers now — or if you only use basic call tracking reports — these will open your eyes to the difference AI can make.
Key performance indicator (KPI) trend reports make it easy for you to measure how well your marketing is generating callers that are quality sales leads and how well those leads are converting on the call. You can use them to:
You can customize what KPIs are measured. For example, an insurance provider can measure quotes provided and policies generated, while a home services provider can measure appointments discussed and scheduled. You can also determine what timeframes to examine and compare to see if results have improved or dipped.
Sample KPI trend reports for calls
This report shows how your marketing channels are driving callers that are quality sales leads and callers that converted on the call. You can use it to:
Sample call quality report for calls by marketing channel
These reports show what search keywords and pages on your website generate the most calls that are quality sales leads and how well your call center agents or locations are converting them. You can use them to:
Sample reports for search keywords and landing page conversions
These reports give you insights into how well your marketing is driving quality phone leads to your locations and how well those locations are handling them. You can see the number of quality calls you sent to each location, if those calls were answered, and how well those phone leads were converted by each location. Use them to:
Sample reports of call handling by location
Leading marketers don’t rely on call volume reports alone to measure success. Instead they examine how well their channels, campaigns, keywords, and website drive quality phone leads that convert to opportunities, appointments, and purchases. They monitor the performance of the locations and call centers fielding calls and work with them to improve conversion rates.
And they use call tracking reports powered by AI to do it.
To view more reports and learn the difference AI can have on your marketing analytics, download our ebook on The 10 Call Analytics Reports That Will Change Your Marketing.
See 10 reports on calls you can use to significantly increase the impact of your marketing on business results.Download My eBook →
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