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What’s New in Version 3.1

DialogTech

DialogTech’s new Version 3.1 includes a variety of new and enhanced applications and features. While many of the underlying changes in Version 3.1 are transparent to the user, they aid in report generation, reduce application load time, and position DialogTech to develop future enhancements more quickly than ever. This blog post highlights some of the new applications and feature enhancements.

Campaign Management – Filter relevant information from multiple sources into one convenient place. Alleviate the time and effort required to export and filter reports in excel. Group inbound numbers for distinct marketing campaigns into their own reports or look at a specific combination of inbound, outbound, and Click-to-Call activity in one report. Campaign Management allows you to set up Guest Campaign Accounts, enabling clients and others to login to a special interface and view real-time reports for the Campaigns that you grant them access to.

Reseller Portal – Reselling DialogTech’s applications just got better. The Reseller Portal is a variation of DialogTech’s Customer Portal, giving resellers access to their customers’ applications, activity, subscription plans, and billing information. It also allows the reseller to easily create an account for a new customer from their own reseller account. Now you can manage your clients’ accounts from your own reseller account without the need to log in and out or remember multiple passwords. The new Quick Switch User drop-down menu makes managing customers accounts easier than ever. This tool allows you to switch accounts without even changing pages. For example, you could toggle between customers’ billing information or Call Detail Reports with the click of a mouse.

Web-based API/Developer Guide and Troubleshooting Tools – The new API Test Panel makes integrating DialogTech with your internal systems easier than ever. Select an Action/Method from a drop-down menu, and the available parameters are displayed. Insert the parameters relevant to your API call and click a button to generate the URL or execute the API Call. The Developer/API Guide has been completely updated and converted to a Web-based guide including relevant code examples. To complement the new API Test Panel and Web-based Documentation, we have also added a Log Viewer to aid in the troubleshooting of API Calls, NetGets, and Post Call Actions. View real-time information for your account including requests to and responses from the DialogTech server. Find these enhancements under the Developer Tools tab.

Call Distributor Manager Panel Enhancements – In the Manager Control Panel, we have added a data section called Call Result Breakdown, enabling you to easily monitor statistics that can help you optimize your Call Distributor Queue. View the percentage of calls to your Call Distributor for which the caller was answered by an agent, the caller hung up while waiting in queue, the caller pressed 1 to leave the queue, the maximum number of callers in queue was exceeded, the maximum wait time in queue was exceeded, and calls to which all agents were closed. Use this information to make changes to your Call Distributor Queue to decrease caller wait time and increase customer satisfaction.

On-Demand Smart Conference Bridge – To complement our unique ability to make outbound calls to conference participants with Smart Conference calls, the new On-Demand Smart Conference Bridge allows you to quickly set up a phone line that can be dialed into for conference calls. Send an email invitation to conference participants including the phone number to dial into the On-Demand Smart Conference and the Conference Passcode to ensure secure access to your conference. The On-Demand Smart Conference Bridge remains available until you specifically end it. If you consistently execute conference calls with the same people, this application is for you.

Voice Broadcast Return Receipt – Schedule an email or phone call to notify you when a Voice Broadcast has completed. Receive information including the duration of the broadcast, the number of calls attempted, the date and time of the last scheduled call, and more.