This past weekend the Chicago Sun-Times highlighted DialogTech’s suite of telephone applications, including the DialogTech Virtual Call Center Solution for small and medium size businesses.
Here is a quick excerpt:
Its software applications let small businesses set up virtual call centers and make “live” contact with potential customers without having to hire technicians and phone operators.
“We’re in the business of providing all of the phone features that a Fortune 500 company would use in a way that’s instant and cost effective,” said Irv Shapiro, CEO of DialogTech . . .
Basically, using the DialogTech Virtual Call Center Solution you can setup a JetBlue style call center where your agents, sales reps, etc. are located anywhere. You can route calls to them based on location of the caller, schedule of the agent, or the caller’s response to an interactive voice response dialog. Then using our Lead Distributor you can also route calls to different agents based on percentages.
All of these calls are tracked and your company can download real time call detail reports.
To learn more, click on the links below: