[Video] Navigating Customer Conversations from Online to Offline


Continuing the online experience offline isn’t as complicated as you may think. With Call Tracking software and IVR technology marketing agencies are able to personalize the experience every customer has from their first interaction with a brand to their final conversion.

In this edition of the DialogTech Whiteboard Wisdom video series Pete Bahe of the DialogTech Agency Relations Team explains how agencies can use personalization to increase brand loyalty and drive more customer conversions. Watch the video to learn more about how to gather lead attribution data, glean customer intent, and distribute leads seamlessly with a personalized experience.