Traditional Call Centers Weren’t Built for Sales
Built for IT to manage, traditional call centers can’t support the needs of modern sales teams. DialogTech gives sales teams direct control of the call center, so you can shape it to meet your exact requirements.
Enhance your call center to support remote agents on any device.
Exclusive Call Analytics Technology Only DialogTech Has
Works on Any Device
Centrally Monitor Activity
Provide Agents Caller Info
“DialogTech provides us with the ability to route and manage calls as if we were all sitting next to one another in a call center, and to reroute calls to any number we choose.”
Analyze Actual Conversations to Improve Agent Performance
DialogTech records, transcribes, and stores every conversation to help you evaluate agent performance. You can run searches through conversations for deeper insight into what tactics work best to convert callers and whether agents follow approved scripts.
Run keyword searches to analyze what happens on calls.
Automate Outbound Call Campaigns to Drive Revenue
Use interactive voice broadcasts to automate outbound calls to solicit reorders, alert customers to new promotions, upsell and cross-sell, and more.