DialogTech’s call management technology is truly a revolutionary part of our Voice360 platform. It is the only solution that gives marketers and sales managers real-time control over inbound leads. And it works with any phone system, device, or call center. Want to put control of your call center where it belongs — with sales and marketing? Want to connect callers with the right agent, right away, regardless of their location? Want an easy way to support and monitor remote sales agents or BYOD (bring-your-own-device)? DialogTech makes it easy. There’s no hardware to buy, no IT support required.
DialogTech makes call management a breeze for sales organizations. Enhance and optimize when, where, and how customers reach your most capable sales representatives. There’s no hardware to buy, no software to install, and no implementation or maintenance team to hire. DialogTech’s call management software is extremely flexible, so your agents can work from home, on the road, or any office location using any phone device or system while still operating seamlessly as one team. Plus it’s scalable, so it can accommodate additional sales staff as your business expands locally or nationally.
Talk to customers using your existing phones – office, home, cell phone, even Skype – on any phone system you choose.
Your agents can take or make calls from anywhere – whether they are in the office, on the road, at the airport, or working from home – their calls find them.
DialogTech’s filters call recordings of actual conversations between callers and agents to quickly pinpoint call context, quality, and outcome to help prove the ROI from your campaigns.
Determine if the caller is a new or current customer by connecting the inbound call to your Salesforce CRM.
A lost call is lost revenue. DialogTech’s call management solution allows agents to be informed when a call has been missed so that they can reach out as soon as possible.
To help ensure that your sales reps receive inbound leads and not support calls, DialogTech’s Voice360 platform utilizes a Hosted IVR solution that allows callers to select the department they’re looking for. Knowing that service related calls have a reduced probability of reaching sales helps establish peace of mind among reps.
DialogTech’s call management software integrates with CRM solutions like Salesforce, InfusionSoft, and Microsoft Dynamics. Inbound sales leads are logged automatically in your CRM, along with their call metadata and the marketing source that lead them to call. Sales managers can determine which reps are closing the most deals while marketing managers can establish which channels and campaigns drive the most revenue.