When it comes to the power of voice, DialogTech CEO Irv Shapiro calls it the Rodney Dangerfield of technology: it gets no respect. But that hasn’t stopped Shapiro from putting voice-based marketing automation on the map, leveraging the power of voice to help businesses close deals faster and communicate with their customers more effectively than ever.
Last week Shapiro was invited, along with a group of other innovative CEOs, to talk business with CEO IntroNet, where Shapiro explained why customer service that talks back is always going to win, and why the phone isn’t going anywhere any time soon. Learn more about the way consumers are pushing back against e-commerce in the video below the future of customer service might surprise you.
http://www.youtube.com/watch?v=pOH_7p5R4Do&feature=youtu.be