Voice Broadcasting for Automated Calls

The fast and cost-effective way to deliver automated calls for appointment reminders, customer alerts, phone surveys, reorder reminders, and more.

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An Efficient and Reliable Voice Broadcasting Solution

Voice broadcasting allows you to send automated calls to multiple phone numbers simultaneously. Seamlessly deliver appointment reminders, customer alerts, satisfaction surveys, reorders reminders, crisis response information, and more.

DialogTech’s voice broadcasting solution supports IVR functionality, text-to-speech personalization, live transfers, voicemail detection, and real-time reporting. Our solution is self-serve, allowing marketers and operations teams to create their own automated calls in minutes with no assistance required from IT.

Key Features of Voice Broadcasting

Personalization with Text-To-Speech

Personalize your automated calls for each recipient by using the text-to-speech feature to insert their name, company, account balance, or any other information you want in the voice notification.

Interaction with IVRs

Use outbound IVRs to add interactive functionality to your voice notifications to collect information, conduct satisfaction surveys, or tailor specific messages based on responses.

Complete Scheduling Control

Get complete control over when to schedule automated calls, how quickly to send out voice notifications, and when to pause your voice broadcast campaigns.

Live Transfers

Give voice broadcast recipients the option to be transferred directly to a live agent to confirm or update an appointment, place an order, or any other activity.

Voicemail Detection

Customize your voice notifications with two messages: one for when a live person answers the phone, and an alternative for when the call goes to voicemail.

Real-Time Reporting

Why wait to receive reports from an account manager? Access real-time voice notification reports on your voice blast campaigns online whenever you want.

100% On-Time Delivery Guarantee

When you have to schedule voice broadcasts, you should expect them to go out on time. We stand behind our 100% on-time delivery guarantee.

FTC Telemarketing Sales Rule Compliance Tools

DialogTech’s tools provide you with an option to include an opt-out message in your voice broadcasts, helping you to comply with the FTC’s Telemarketing Sales Rule.

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Top Voice Broadcasting Use Cases

There are a wealth of ways businesses use automated calls to cost-effectively generate leads, grow revenue, and improve customer service:

  • Reminders and Confirmations

    Remind customers and patients of upcoming appointments, confirm or reschedule important deliveries before you send out your crew, and much more with interactive automated calls.

  • Reorders and Collections

    Proactively solicit and process customer reorders or due payments without the need of a live agent.

  • Promotions and Discounts

    Keep your leads and customers aware of your latest promotions and sales with personalized voice notifications.

  • Alerts

    Ensure customers are always aware of important changes to their accounts. Advise employees or community members of big news or emergency warnings.

  • Recalls

    Keep customers in the loop on important product recalls.

  • Fundraising

    Deliver your political, charity, or other fundraising voice messages to a large audience and process donations over the phone with automated calls.

  • Phone Surveys

    Gather valuable data on your customer base or measure their satisfaction with your products, services, or support with interactive automated calls.

“As a result of using voice broadcasting to automate the notification-and-confirmation process, we have had the opportunity to grow our business without increasing our staffing expense.”

— Dawn Rivera, Director of Operations at Go Configure

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