Customer Journey Optimization Must Include Consumer Calls

Provide online shoppers with a seamless and optimized experience when they call your locations or call center.

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Coordinate the Customer Journey with ExperienceHub™

ExperienceHub ensures that when your consumers call you after researching online and visiting your website, the online-to-offline transition to the phone is dynamic, personalized, and coordinated.

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Route Calls Dynamically Based on Scenarios

Seamless online-to-offline experiences must minimize dissonance between intent and getting the answers. For example, you can ensure callers calling from a service page automatically reach the service department. Meanwhile callers who are looking at a special offer are routed to representatives best equipped to handle their needs and more.

Leverage ExperienceHub to Manage Moments and Critical Issues

Extreme weather and other unforeseen events can have a temporary disruption in your customers’ experience that will alter how they need to interact with your business. Temporarily route calls to new locations or call centers without any IT or telco involvement.

Personalize Call Experiences to Convert More Callers to Customers

Ensure high-value callers are automatically routed to agents they’ve previously spoken to, ensure callers do not wait on the line too long before re-routed and more.

Optimize Customer Experiences by Channel

Route calls from channels such as product listing ads to locations or call centers to ensure seamless online-to-offline interactions.