Seamless online-to-offline experiences must minimize dissonance between intent and getting the answers. For example, you can ensure callers calling from a service page automatically reach the service department. Meanwhile callers who are looking at a special offer are routed to representatives best equipped to handle their needs and more.
Leverage ExperienceHub to Manage Moments and Critical Issues
Extreme weather and other unforeseen events can have a temporary disruption in your customers’ experience that will alter how they need to interact with your business. Temporarily route calls to new locations or call centers without any IT or telco involvement.
Personalize Call Experiences to Convert More Callers to Customers
Ensure high-value callers are automatically routed to agents they’ve previously spoken to, ensure callers do not wait on the line too long before re-routed and more.
Optimize Customer Experiences by Channel
Route calls from channels such as product listing ads to locations or call centers to ensure seamless online-to-offline interactions.
“We configure the trackable numbers from DialogTech to route calls from the right locations to the right agents, providing callers with the best, most efficient experience.”
“We really love DialogTech’s whisper message feature. Before answering a call our reservationists receive whispered information on which restaurant a customer called, creating a seamless experience for both agent and customer.”