DialogTech’s IVR (interactive voice response) solution enables marketing and sales teams to build and update your own professional IVR applications in minutes – no IT programmers needed. It works with any phone system. IVR phone menus are ideal for qualifying and routing callers, conducting surveys, answering routine questions and assisting callers, and much more.
Use an IVR auto-attendant to answer calls, route callers, and provide account and business info.
Create your own inbound or outbound IVRs phone surveys and integrate reports with your CRM.
Have IVRs ask callers questions to determine lead quality and route them according to the results.
Quickly create and modify sophisticated interactive voice response applications that normally take weeks to develop with other platforms. Configuring your IVR from the web is as easy as filling out a form.
DialogTech’s simple, clean interactive voice response interface guides you logically through the IVR configuration process. All necessary IVR elements and options are presented on a single web page in logical order. Simply expand and collapse each section to configure the IVR to your exact specifications.
DialogTech provides templates that save you time by pre-populating settings and scripts based on best practices. Simply make your edits, and you’re ready to go.
If you build IVRs for different clients, save time on new projects by importing them from one account into another.
Want to ask open-ended questions? Use transcription to transcribe caller responses into text.
Enable callers to respond to IVR options with speech as well as their phone keypad.
Configure outbound IVR to leave a different message if the call goes to voicemail.
Connect IVRs to your CRM and other systems so IVRs can leverage customer data in real time.
Telecommunications Manager at Sleep Train