CHICAGO – (Marketwired, March 2, 2015) – DialogTech, the company formally known as Ifbyphone, today announced its corporate rebrand. The evolution of Ifbyphone to DialogTech follows the company’s recent acquisition of Mongoose Metrics. Combined, Ifbyphone and Mongoose Metrics become DialogTech, the leading call analytics and automation solution provider for agencies and the enterprise. In conjunction with today’s announcement, DialogTech also unveiled LeadFlow, an advanced call routing and attribution solution built specifically for lead generation and digital marketers.
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“Since inception, the mission of our company has always been to help businesses unleash the power of conversation to drive growth. But the power of conversation is no longer about the ‘phone,’ as our old name suggests. It’s about engaging with customers in meaningful dialog, no matter what device they use. It’s about the desire customers have to talk to a business in a uniquely human way,” said Irv Shapiro, CEO and CTO of DialogTech. “This is why two of the biggest names in our industry — Ifbyphone and Mongoose Metrics — combined to become DialogTech, the global leader in call analytics and automation. We’ve worked hard over the past few months to integrate our businesses, and rebranding our company under one name is the final touch.”
“Today, there is a lot of noise being made around banner and video ads, multi device attribution and analytics in the digital ad tech space, but not much addressing the voice component,” said Glenn Rieger, general partner of NewSpring Capital. “Voice-based marketing and analytics is terribly underrepresented by technology companies, which is what attracted us to invest in Ifbyphone. Having just concluded the acquisition of Mongoose Metrics, the company is well positioned with a complete integrated enterprise suite of offerings to take on a much larger role in the marketplace. We are very excited to be a part of Ifbyphone’s evolution to DialogTech, and can’t wait to experience the success this market leader has in store.”
“To be successful in any business, you need to be able to provide your customers with the best possible experience, and it starts with having the technology in place to do so,” said Joel Grossman, SVP technology & operations, Leapfrog Online. “DialogTech’s Voice360 provides our platform with the sophisticated voice technology needed to generate and track leads, close business faster and provide a better experience for our clients’ customers.”
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