DialogTech Customer Saves $70,000 in First Year While Improving Client Care
CHICAGO July 14, 2009 DialogTech Inc. today announced that outdoor products delivery and installation giant Go Configure, Inc., is using its phone automation services to slash overhead costs, initially by $70,000, and enable cost-effective growth of its business. This is the latest example of how small and medium businesses (SMBs) are using DialogTech’s suite of hosted business productivity applications to improve the efficiency and effectiveness of processes such as outbound call scheduling and post-visit customer surveys.
A unit of DSTM, Inc., Go Configure chose DialogTech’s outbound interactive voice response (IVR) service to eliminate staff time spent manually calling customers for informational inquiries, delivery reminders and follow-up surveys. By using DialogTech’s service, Go Configure automates the set-up of outbound calls.
The company realized an immediate savings of $62,000 because it didn’t have to hire two additional employees to handle customer calls. Go Configure also expects to save another $8,000 annually in overtime spent making outbound calls.
Prior to using DialogTech’s services, our staff was making five calls for each customer we deliver to, said Dawn Rivera, operations director for Go Configure. By using their solution to automate the notification-and-confirmation process, we have been able to double the efficiency of our staff and reduced the cost of staff and overtime by 60 percent. Without this technology, we would not have had the opportunity to grow our business without increasing our staffing expense.
Go Configure is proof positive that SMBs can expand and enhance their business operations, including customer care, using our phone automation services, said DialogTech CEO Irv Shapiro. Like other DialogTech customers, they are accomplishing these core goals at a time when most companies are struggling to keep the lights on.
Telecom innovator DialogTech offers a suite of hosted business productivity applications, including IVR, Voice Broadcast, Phone Call Tracking, Virtual Call Center and more. To see the complete suite of DialogTech’s services, please visit http://www.ifbyphone.com.