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DialogTech Named Leader in G2 Crowd Grid℠ for Call Tracking Software; Receives Most 5-Star Customer Reviews

CHICAGO, IL – May 1, 2015 – DialogTech, the market leader in call analytics and automation for the enterprise and agencies, today announced it has been named a leader in G2 Crowd’s Grid℠ report for call tracking software. In addition, the company received the most 5-star customer reviews across more than 380 business professionals.

News Facts

  • DialogTech is the call tracking company with the most 5-star and 4-star reviews on G2 Crowd, with 32 percent more than the next closest company. DialogTech was also the only call tracking company honored by G2 Crowd in their Best of 2014 Awards, winning for Highest Rated Support and Highest Rated Ease of Doing Business With.
  • The Grid℠ is created from G2 Crowd’s software review platform and factors in customer satisfaction reported by users and vendor market presence determined from social and public data to rank products.
  • Satisfaction rankings are generated from the user reviews, and market presence is calculated from vendor size, market share and social impact. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.
  • DialogTech was named leader in G2 Crowd’s Grid for call tracking software. To qualify as a leader, a product must receive a high customer satisfaction score and have substantial market presence.
  • DialogTech is re-architecting the way companies can attribute and enhance phone leads by delivering a solution that offers a powerful, extensive and flexible platform to optimize the entire sales funnel. Due to the pervasiveness of smartphones, DialogTech’s Voice360™ platform is a unique suite of applications to control, measure and optimize the impact of phone calls throughout every stage of the customer lifecycle – from discovery to purchase to retention, eliminating critical blind spots for CMOs.
  • DialogTech published three new case studies last week with customers HotelsCorp, Hogsalt, and RevenueWell that help demonstrate the different ways Voice360 helps businesses attribute, control and automate calls to drive revenue.


“DialogTech is proud to be named as a Leader in the G2 Crowd Grid for call tracking software and to have the most 5-star reviews from marketers both in-house and with agencies,” said Irv Shapiro, CEO of DialogTech. “It is humbling to have so many customers recognize not only our industry-standard call attribution technology, but our entire suite of solutions for qualifying, routing and managing calls that help businesses convert more callers to revenue. We are committed to continuing our industry-leading innovation.”

“Not only is the technology fantastic, the support/account management teams are great,” wrote the Vice President of Digital at Lever Interactive in her review. “DialogTech easily integrates with Google Analytics and many major bid management systems for paid search campaigns – a must in fact if you are paying for media that is resulting in a lot of phone transactions. Easy implementation for tracking. Plus, all the features they have to handle phone calls, routing and the like are exceptional. They never stop adding and innovating.”

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