Benjamin Sayers of VoIPSupply.com recently tweeted a message saying “IVR for Business, so many cool applications!” referencing a blog post where he gives a number of examples of how businesses can use DialogTech’s technology. Here are some highlights of his blog post.
Voice Broadcasting
“Let’s say you are a school and you need to notify all 500 parents that the buses are running 20 minutes late because of weather. With the click of a button and a recording of the message you want to send, all 500 people can be called and/or text’d within a matter of minutes (I mean 2 minutes, not 30).”
“Say you are a gas company and you have a pipe burst in a particular neighborhood. With this IVR Voice Broadcasting, you can call every one of your customers instantly and inform them of the outage.”
IVR Surveys
“Setting up a satisfaction survey for your customers to call in, answer some questions and provide you with the information you need to thank your staff or find areas to improve.”
“If you are looking to collect some marketing data, turn that survey around and call your customers, ask them to participate and then ask your questions.”
Dynamic Numbers
“With this technology, if a web visitor clicks on a link within Google.com, it displays 800-555-1212 as your phone number but if they click on a link within Yahoo.com it shows 888-777-1212. Integrating this with your analytics program on the web and you have a very robust set of data telling you not only where your web traffic comes from but also those that prefer to talk on the phone.”