Amazon Connect

DialogTech integrates with Amazon Connect and Amazon Lex, providing deep, real-time intelligence on inbound calls businesses can use to personalize call experiences and drive growth

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Convert More Callers to Customers with Amazon Web Services and DialogTech

DialogTech helps Amazon Web Services customers grow revenue by providing inbound callers with a personalized, winning customer experience. Contact centers running Amazon Connect can use the marketing insights DialogTech captures on each caller to generate better qualified inbound calls, convert more leads to customers, grow revenue, and reduce churn.

Route Callers to the Best Agent to Convert Them

When shoppers call, it’s important to connect them quickly with the agent with the right skillset to convert them. DialogTech captures intelligence on each call — including the caller’s phone number and geographic location and the marketing channel, ad, keyword search, and webpage that drove the call — that Amazon Connect customers can use as signals to determine how to route each caller.

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