DialogTech helps Amazon Web Services customers grow revenue by providing inbound callers with a personalized, winning customer experience. Contact centers running Amazon Connect can use the marketing insights DialogTech captures on each caller to generate better qualified inbound calls, convert more leads to customers, grow revenue, and reduce churn.
When shoppers call, it’s important to connect them quickly with the agent with the right skillset to convert them. DialogTech captures intelligence on each call — including the caller’s phone number and geographic location and the marketing channel, ad, keyword search, and webpage that drove the call — that Amazon Connect customers can use as signals to determine how to route each caller.
Getting shoppers to call is the first step — knowing what to say is the second. DialogTech passes insight on each caller to Amazon Connect so contact center agents know before they answer the call who the caller is, where they are calling from, and why. This insight enables agents to anticipate a caller’s needs and deliver a more seamless, personalized experience to win the sale.