The ifbyphone virtual receptionist success story was featured today in the San Antonio Express-News. Below is an excerpt:
Staglik had gone to San Antonio-based World & Web to revamp their Web site. Between the walk-in traffic and the Internet orders, Papa Dean’s suddenly was too successful.
“I called up Garth Dennis,” Staglik said, referring to World & Web’s founder. I said, “We’re drowning here. What can you do for us?.”
That same day, Dennis patched the Web site into DialogTech, a Skokie, Ill.-based phone applications service.
“It’s like having a virtual receptionist that is collecting information from your customers,” explained DialogTech CEO Irv Shapiro. “So when you get to them, you have additional information and you can handle their order more effectively.”
Staglik said the service rescued the shop’s holiday season. And it gave Papa Dean’s much more information on clients than staff could have acquired under such rush circumstances.