Speech is a tricky thing. It can be hard enough to get a co-worker sitting at the desk next to you understand what you’re saying, let alone trying to make a computerized voice machine send you to the right message over the telephone. With so many companies going the way of computerized Virtual Receptionists and using VUIs (voice user interfaces) to conduct day-to-day business, it’s increasingly more important to have a system that can read different accents and variances in speech. But you don’t want to go overboard, either; it wouldn’t be useful to have every cough or neck twitching grunt take you to the CEOs voice mailbox, would it?
This article in Speech Technologies magazine discusses some of the ways to wisely implement a VUI, as well as outlining what to stay away from. DialogTech offers several applications that utilize VUIs. For more information, visit our Home page.