DialogTech’s Customer Success Team looks to make getting support easier while making your account function exactly the way you’re dreaming of. To help you get to that perfect call experience just a little faster, we’re introducing a video tutorial library that is being built on vimeo.com/dialogtechtutorials. Every other Friday, Customer Success will be right here on the blog with a video tutorial, showing you how easy it is to make your business better with these tools. To ease you into it, check out the introduction video below, and then read on for your first tutorial!
Gathering data makes it much easier for any company when making business decisions. Whether it’s what products people are calling about or what types of questions your call center agents are fielding, you need to know how to document what’s happening with your calls.
DialogTech allows your agents to take these notes right in their agent panels when you use our call distributor:
If you have suggestions for these videos, please let us know on our Customer Success Twitter account!