How well do you know your target audience? Do you know how satisfied your customers are with your products and services? Do you know your prospects’ most pressing pain points, or what features they value most in a solution?
The answers to these and similar questions often separate the successful businesses from the underperforming. That’s why more and more companies today are embracing the value of customer phone surveys.
Download this guide and learn how to use automated IVR phone surveys for:
- Measuring customer service and support satisfaction
- Automating pre- and post-delivery appointment surveys and confirmations
- Generating, capturing, and scoring phone leads
- Receiving feedback from customers testing new products in beta
- Conducting market research
- Soliciting order reminders and reordering