Q&A With Forrester Analyst Dr. Kjell Carlsson

Forrester analyst Dr. Kjell Carlsson joined DialogTech’s VP of Marketing Strategy Jennifer Bassik for a conversation on AI and conversation intelligence. Wondering how you can separate the hype from reality about conversation intelligence? Curious about what skills marketers should have to activate AI? Hear from Kjell and Jennifer as they answer these questions — and more — from marketers.

To tune into the full conversation and get even more insights from Forrester and DialogTech, watch the 5 Myths About Phone Calls Hurting Your Digital Marketing ROI now.

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