How DialogTech Helps TBS Factoring Route Calls to Remote Employees
TBS Factoring is a leading provider of factoring services to companies in the transportation industry. TBS uses DialogTech’s call tracking to measure and optimize how their marketing channels — including SEO, PPC, and print advertising — drive sales calls and customers. When the COVID-19 crisis hit, TBS transitioned from a single office location to a fully remote workforce. Thanks to DialogTech’s routing capabilities, TBS was able to route calls to their 198 remote employees in less than three days, providing customers with excellent call experiences during the most difficult of times. Hear from TBS Factoring’s CEO Jennifer Lickteig on how DialogTech’s easy-to-use call routing technology and customer support have helped TBS transition to a new normal.