The Consumer Behavior Trends Marketers Need to Know Right Now
The COVID-19 pandemic has completely transformed how consumers engage with businesses. With people choosing to limit in-person interactions and companies implementing new restrictions and safeguards, consumers are changing how they interact with businesses and calling more than ever. As their behavior changes, they’re demanding frictionless omnichannel experiences across all channels — including over the phone.
Download this infographic to learn:
How consumers across industries are engaging with businesses as a result of the COVID-19 pandemic
How consumer expectations for omnichannel experiences have shifted
The role phone calls play in today’s consumer journey
What marketers can do to capitalize on the rise in consumer calls