Why 2021 Must Be the Year of Data-Driven Omnichannel Marketing

Forrester surveyed marketing decision-makers to learn about the challenges they faced in 2020 and how they’re planning for 2021. Wondering how these marketing leaders are approaching the coming year? There’s a big focus on digital transformation, a data-driven omnichannel strategy, and leveraging intelligence from consumer phone calls.

Download this infographic to learn:

  • The role phone calls play in an omnichannel strategy — and why inbound calls are the most valuable conversions
  • How marketers combat blind spots and improve their digital-first strategy
  • How businesses plan to stay competitive in 2021

Get the Infographic

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