MyContact411 needed a reliable and robust IVR (Interactive Voice Response) solution to enable their business to expand. The IVR solution would ensure better business continuity, lower operational costs, and provide a unique user experience.
MyContact411 found DialogTech and fully implemented an IVR solution with DialogTech’s technology in under 1 week. Using DialogTech’s simple web interface, MyContact411:
- Instantly acquired a toll-free number
- Configured a Virtual Receptionist to automatically greet callers
- Implemented an IVR to prompt callers for a member ID
- Securely Integrated DialogTech’s IVR with MyContact411’s customer Database
DialogTech provided MyContact411 with a quick, affordable and easy IVR solution:
“I wanted to praise DialogTech for getting us operational in a time much shorter than we anticipated and with more functionality than we currently had built-in to our communication service,” said Bob Bira, CEO of MyContact411.com.
“DialogTech has been more responsive to questions and ideas from us and our programmers than any other vendor I’ve ever dealt with. The amount we had been quoted to build our own IVR was astronomical and DialogTech offers a complete solution affordably. DialogTech’s interface is easy to understand and amazingly flexible to alter our business at a moments notice.”
For more information about Hosted IVR, call DialogTech.