RMI, a full-service digital marketing and performance agency, is a longtime DialogTech partner that leverages DialogTech’s call tracking and IVRs to generate leads and customers for their clients.
In addition to using DialogTech’s call tracking to identify the channels and campaigns driving quality calls, RMI also turned to DialogTech’s IVRs to resolve a major call center issue.
RMI’s call center was plagued by customer service calls going to sales agents. This was taking sales agents’ time away from valid sales opportunities and providing a poor caller experience. DialogTech’s intelligent routing helped RMI prequalify and categorize each call and automatically route them to the correct agent. This improved caller experiences, gave sales agents more time to devote to valuable sales opportunities, and ultimately increased RMI’s call center conversion rates.
Discover how RMI uses DialogTech’s call tracking and IVRs to deliver positive customer experiences and increase call center conversions.