How RMI Uses DialogTech’s Call Tracking and IVRs to Increase Call Center Conversions [Video]

RMI, a full-service digital marketing and performance agency, is a longtime DialogTech partner that leverages DialogTech’s call tracking and IVRs to generate leads and customers for their clients.

In addition to using DialogTech’s call tracking to identify the channels and campaigns driving quality calls, RMI also turned to DialogTech’s IVRs to resolve a major call center issue.

RMI’s call center was plagued by customer service calls going to sales agents. This was taking sales agents’ time away from valid sales opportunities and providing a poor caller experience. DialogTech’s intelligent routing helped RMI prequalify and categorize each call and automatically route them to the correct agent. This improved caller experiences, gave sales agents more time to devote to valuable sales opportunities, and ultimately increased RMI’s call center conversion rates.

Discover how RMI uses DialogTech’s call tracking and IVRs to deliver positive customer experiences and increase call center conversions.

 

  • RMI is a full-service digital marketing and performance agency dedicated to generating leads and acquiring customers for their clients.
  • RMI leverages DialogTech’s call tracking to identify the channels and campaigns driving calls and uses IVRs to route sales and customer calls to their call center and improve caller experiences.
  • With DialogTech’s data-driven insights, RMI can make marketing optimizations that drive more quality leads, automatically route callers to the right agents, and ultimately increase call center conversions

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