How DialogTech Helps TBS Factoring Route Calls to Remote Employees [Video]

Small businesses in the transportation industry use TBS Factoring’s services to support their cash flow. TBS leverages DialogTech’s call routing and attribution for the 100,000 calls they receive every month from channels like SEO, PPC, and offline advertising.

TBS uses DialogTech’s call tracking to measure and optimize how their marketing channels — including SEO, PPC, and print advertising — drive sales calls and customers. When the COVID-19 crisis hit, TBS transitioned from a single office location to a fully remote workforce.

DialogTech helped TBS set up call routing for their 198 remote employees in less than three days. By setting up call routing quickly and effectively, DialogTech helped TBS employees continue to provide unparalleled customer service to their callers during the most difficult of times.

 

  • TBS Factoring is a leading provider of factoring services to companies in the transportation industry.
  • TBS uses DialogTech’s call tracking to measure and optimize how their digital and print advertising channels drive sales and customers,
  • When the COVID-19 crisis hit, TBS transitioned from a single office location to a fully remote workforce.
  • DialogTech helped TBS set up call routing to their 198 remote employees in less than three days.

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