DialogTech FAQs

Why did Ifbyphone change its name to DialogTech?

We believe the human voice is the most powerful means of communication. It’s why in business, talking with customers is so effective at driving revenue and building strong, profitable relationships. And in today’s mobile-centric world, talking with customers is no longer optional. Mobile devices and technologies like WebRTC are conditioning consumers to call businesses at skyrocketing rates at every stage of the buyer journey.

The mission of our company has always been to help businesses unleash the power of conversation to drive growth. But the power of conversation is no longer about the phone as our old name suggests. It’s about engaging with customers in meaningful dialog, no matter what device they use.

And that’s why two of the biggest names in our industry – Ifbyphone and Mongoose Metrics – combined late last year to become the global leader in call analytics and automation. We’ve worked hard over the past few months to integrate our businesses without disrupting our loyal customers on both sides. Rebranding our combined company under one name is the final touch on our integration and fully aligns us as we move forward.

What does this mean for our customers?

With the corporate rebrand, the only change legacy customers (both Ifbyphone and Mongoose Metrics) will experience is the new DialogTech branding across the website and customer portals

Are there any new features being released as part of the announcement?

Yes, we are also adding an exciting new tool called LeadFlow that helps lead sellers (lead gen agencies, affiliate marketers , etc.) control in real time exactly how phone leads from their marketing are routed to lead buyers. The LeadFlow platform is unique in that it enables lead sellers such as lead gen agencies, affiliate marketers, and pay-per-call advertisers to create their own two-sided voice-based markets where callers from any marketing channel are connected in live conversation with the right lead buyers right away.

Who do I contact if I have additional questions?

If you have any additional questions please feel free to contact us here or call us at (877) 295-5100