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Tips to Optimize BYOD Payoffs With Cloud Technology

DialogTech

BYOD, bring-your-own-device: we’ve all heard the lingo and are super jazzed for the work-from-home opportunities not to mention the reduced costs associated with low overhead and the ability to hire from a wider pool of applicants. Woo hoo!

But let’s not forget the various obstacles managers are confronted with when overseeing disparate workers and personal devices – all handling company information with varying security features and best practices. It might be an immediate payoff to enable teams to complete their work from anywhere, but in the long-term, certain protocol must be in place to keep the business functioning smoothly and efficiently.

Cloud-based solutions offer access to valuable data and information in real-time to ensure every worker is utilizing the most up-to-date information. It also connects personal devices to a secure network so management can oversee protections of all users. Cloud technology requires no hardware installation or maintenance, so it is easy to implement across a business model. But you need to know how to make it work! Here are some tips:

1. Define Your Policy

It may seem obvious for managers and executives to outline a set of rules and procedures for teams working from their own devices, but what many overlook is the importance of defining policies specific to applications. These rules should touch on productivity expectations, social applications appropriate for business use, and what programs should be avoided due to IT complications or other concerns.

Some companies will not want to support all personal applications with IT resources, while others they will try to support or control for added security. Then of course, there are some that should just be avoided like the plague due to obvious reasons. *cough Buzzfeed cough*

2. Segment and Monitor

The average American consumer owns and operates four distinct digital devices, Nielsen reported. This means that a remote worker could access a company’s network from more than one device at the same time, such as from their laptop and smartphone.

Therefore, managers should segment all users based on specific criteria and monitor access devices. This will allow managers to see what activities are taking place down to the device being used to better gauge productivity. In a virtual call center, for example, team leads can monitor what each agent is doing throughout the day with an agent panel in the cloud. The technology will show what agents are available, how long they have been offline or busy, and key statistics to measure performance.

3. Customize Communications

Quick: close your eyes and tell me the top five unread emails in your inbox right now. Can you do it? If you can, congrats. If not, no worries. It can be difficult to monitor all incoming emails throughout a workday to ensure each one is read and addressed within an appropriate timeframe. Email blasts can fill up inboxes in a heartbeat, leaving many other messages buried in the wake.

So how can managers make sure employee notifications and reminders are reaching all workers in appropriate timeframes? They use voice broadcasting, that’s how! Sending out a voice broadcast to one or several team members through an automated solution ensures 100% guaranteed delivery on time, while avoiding being caught up in a tornado of email messages.

Workers can simply answer their phones or receive an SMS message on their personal devices to get an update, reminder, or other notification while out of the office. Because it is being delivered to their phones but not their inboxes, it will stand out from the noise and garner the appropriate attention and timely responses.

4. Assess Readiness

Last, but certainly not least, managers should take the time to test their BYOD policies, cloud solutions, communication channels, and backup strategies by simulating a variety of scenarios. The company network must be able to support a large number of disparate devices, as well as a deluge of new applications already installed on said devices.

Once the IT has figured out all the network infrastructure and bandwidth specifics, it is up to user teams to triple check systems and processes so important details, tasks, or data don’t fall between the cracks. The best way to prevent BYOD strategies from costing more in the long-term is to test, test, and test again so no data breach or disjointed communication leads to revenue loss or increased workload for all teams. Keep it tight.

To learn more about measuring performance in the cloud or the benefits of VBMA solutions, check out our The Next Generation of Virtual Call Centers whitepaper.