DialogTech APIs allow developers to perform a variety of tasks including building voice applications, sending and receiving phone call data before or after the call ends, and creating customized routing strategies to provide better customer experiences over the phone. Today, we are happy to announce a new beta version of our API documentation available here.
With this new documentation, which will be continually updated, developers can learn how to build voice applications and routing tactics to reduce the time it takes for customers to be connected with the person best suited to take their call, reduce the time it takes to search and acquire phone call data, and more:
The diagram below illustrates the process by which DialogTech APIs work.
For customers that want to send call data to a third party platform but do not need to route calls based on that data, DialogTech offers a pre-call action (beta) technology.
Interested in learning more about how DialogTech’s APIs can efficiently improve call routing and provide insightful and easily deliverable call data? Sign-up for a demo today!
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