When was the last time you logged into Facebook or Instagram? Was it from your smartphone? Chances are it was. In fact, over 80% of users do. Instagram now has over 700 million users and Facebook has over 1.1 billion mobile-only users. Thanks to the mobile nature of both social platforms, marketers are seeing conversions from Facebook and Instagram made increasingly over the phone. According to analyst firm BIA/Kelsey, social media ads will drive over 19 billion calls to US businesses this year, a 240% increase from 2014.
It’s now critical to see call data alongside click data within Facebook Ads Manager for your Facebook and Instagram advertising. Without this information social ad performance data is skewed, targeting can’t be honed to reach past callers or lookalike audiences, and it can hurt your optimizations and ROI.
With DialogTech’s integration with the Facebook Offline Conversions API marketers can send offline conversion events to Facebook Ads Manager. This allows you to see how many of your customers viewed or clicked on Facebook or Instagram ads before converting offline with a phone call.
Here are 3 ways our new integration empowers marketers with call data.
Whether calls happen directly from a Call Now ad button or after a consumer clicks through to the advertiser’s website, DialogTech maps that conversion to the appropriate campaign, ad set, and ad that drove it in Facebook Ads Manager. Marketers get a holistic view of how their social ads drive online and call conversions, so they can make smarter optimizations. You can:
Westgate Resorts, one of the largest resort developers in the world, uses the DialogTech integration to acquire more customers from Facebook ads. “DialogTech shows us exactly how our Facebook ads drive callers that become customers, so we can optimize performance for what’s really working,” said Camila De Bierre, Social Media Specialist at Westgate Resorts.
Marketers can use call insights from DialogTech with the online data in Facebook Ads Manager to optimize for what’s really driving the most conversions and customers, whether online or over the phone. You can:
Increase your audience intelligence and hone your targeting by understanding which types of consumers prefer to call. Use this information to reach the right people, with the right message, and the right call to action. You can:
Take Westgate’s use of Facebook’s targeting options, for example. Callers from their Facebook ad campaigns are now some of their best converting leads. De Bierre explains, “We’ve also seen great results using DialogTech data to target past callers and new lookalike audiences with Facebook ads encouraging them to re-engage over the phone.”
The integration is part of the DialogTech solution for social advertising, the only end-to-end solution for phone calls from Facebook, Instagram, LinkedIn, Twitter and other social media platforms. DialogTech makes it easy for marketers to measure and optimize calls from social ads, activate call analytics data throughout their marketing stack, capture and analyze phone conversations for insights and personalize each caller’s experience to help sales teams convert more calls to customers.
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