Feature Friday is a bi-weekly blog featuring a new video brought to you by our Customer Success Team (CST). CST focuses on tutorials and feature enhancements that help our customers gain a clear understanding of how exactly they can make their DialogTech experience perfect. After all, we strive to be the easiest company you’ll work with!
Call center managers are constantly looking for ways to make sure that they’re offering the best service to their clients. Being able to actively assist your call center staff is important as well. Luckily, DialogTech has put Live monitoring into play for our clients using the Call Distributor application. Live monitoring allows call center managers to jump onto a call undetected unless they want to join the call. Watch the video to learn exactly how you can enable and utilize this awesome feature.