For any business, supporting your customers and being their partner should be a top priority. We’re fortunate to have amazing customers to partner with and honored that they’ve named DialogTech a top leader in online software review site G2 Crowd’s GridSM report for call tracking software. And for the third consecutive time!
“Having our customers continue to endorse DialogTech on G2 Crowd as one of the best solutions in the industry reaffirms our dedication to their success.”
–Irv Shapiro | CEO, DialogTech
G2 Crowd determines the rankings for their report by combining user ratings across a variety of categories (product features, customer service, ease of doing business) to calculate an overall satisfaction score. It then pairs that with a market presence score based on factors such as company size, social media followers, and market share.
We are not only grateful for the impressive scores our customers have given us, but that they’ve taken the time to review and recommend us. We ranked the highest in market presence out of all competitors and 92% of our customers gave DialogTech an overall rating of 4 or 5 stars on G2 Crowd’s platform.
Why Businesses of Scale Turn to DialogTech
Marketing has experienced a fundamental shift as mobile technology has evolved (especially our smartphones). The conversions marketers are accustomed to measuring – such as clicks, form fills, impressions – are no longer enough to accurately measure ROI. Consumers are increasingly reaching out to major brands by placing calls from mobile marketing and websites.
Analyst firm BIA/Kelsey predicts mobile marketing will drive 162 billion calls to US businesses by 2019. And these calls will influence $1 trillion in consumer spending.
Marketers require the right technology to attribute these calls, and that means technology that can handle enterprise websites and call volumes. DialogTech’s recognition as a top leader in every G2 Crowd report to date helps demonstrate our success in building the industry’s top call attribution and analytics platform.