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Why Calls Have Become So Critical to the Customer Journey (Infographic)

DialogTech

Marketing has gone mobile, and smartphones are having a huge impact on the way consumers want to do business. From the initial experience of a company, to the sales process, to all the interactions between client and company that happen after a consumer becomes a customer, studies show that conversations are critical to the customer journey – no matter the stage.

To help illustrate the role calls and conversations play in today’s business world, we have created this infographic. There are some powerful stats here. Your customers want to talk: are you listening?

customer journey infographic