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Block Live-Person Spam Calls with Caller ID Blocking

Jonathon Byrd Customer Success Director, DialogTech

Last November, DialogTech released SpamSentry™, our industry-leading call spam blocking technology. SpamSentry prevents unwanted, malicious, automated spam calls from reaching our customers. Since its release, DialogTech has successfully blocked over 2.5 million unwanted calls from reaching our customers. However, there are still other types of call spam that can affect organizations.

Unwanted Live-Person Calls

Live-person calls can be detrimental to a business’s day to day operations by flooding call centers with unwanted calls and skewing a marketing campaign’s success with unnecessary, increased call volume. Typically, live-person calls take the form of common cold calling or calls made by people attempting to reach another business (sometimes an organization may have previously owned the phone number or advertised the wrong number).

DialogTech implemented its industry-leading number cleaning process to prevent customers from purchasing previously-owned numbers that still receive a high volume of calls. However, numbers can still be spammed by cold callers and other unwanted calls at any time – without warning. This is why we have built our Caller ID Blocking feature.

DialogTech’s New Caller ID Blocking

With this new functionality, DialogTech customers can block caller IDs belonging to unwanted live-person callers directly from their account. If there is a specific phone number harassing your business, this feature allows you to easily prevent it from connecting to any number hosted on the DialogTech platform and provides you with well-deserved peace of mind.

If you are a current DialogTech customer, review our jumpstart to begin blocking numbers in your account. Not a DialogTech customer? Contact us for a demo today!