If you are looking for a way to grow your practice, consider focusing on the quality of “customer service” that you provide you patients. Emily Berry from the American Medical Association outlines the do’s and don’ts of initial patient conversations over the telephone. Here’s what she has to say about DialogTech:
“In many cases, the first thing a patient hears when calling a practice is not a live human voice, but a recorded voice spelling out the options on the automated phone menu.
And now, new technology has given physicians a long list of automation options, including replacements for human after-hours answering service attendants, patient wellness checks, appointment reminders and overdue account reminders, said Irv Shapiro, the CEO of Chicago-based phone management firm DialogTech.”
If your medical office is in need of new technologies for after-hours answering, wellness checks, appointment confirmations, and ovedue payment reminders, you can learn more by downloading our White Paper for Health Care professionals.