IVR and Call Scoring for Marketing, Sales, and Support

A full suite of call scoring technologies – hosted IVR, keyword spotting, call recording – that work with any phone system.

Sophisticated Cloud IVR, Keyword Spotting, and Call Recording Solutions for Marketing, Sales, and Support

Qualify, assist, and survey callers automatically using sophisticated, easy-to-use hosted IVR technology. Evaluate phone lead quality and agent performance using keyword spotting and call recording technologies. DialogTech’s solutions are built specifically for marketing, sales, and support teams to use themselves and work with any phone system.

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Build and Update Your Own Cloud-Based IVRs in Minutes

DialogTech’s hosted IVR (interactive voice response) enables marketing, sales, and support teams to build and update their own cloud-based IVR applications in minutes –– no IT programmers needed. It works with any phone system. IVR phone menus are ideal for qualifying and routing callers, conducting surveys, answering routine questions and assisting callers, and much more.

Key Features of Hosted IVR

  • Instant IVR set up with easy visual IVR designer
    Quickly create and modify sophisticated interactive voice response applications that normally take weeks to develop with other platforms. Configuring your IVR from the web is as easy as filling out a form.
  • Everything you need on one simple web page
    DialogTech’s simple, clean interface guides you logically through the IVR configuration process. All necessary IVR elements and options are presented on a single web page in logical order. Simply expand and collapse each section to configure the IVR to your exact specifications.
  • Jumpstart new projects with best practice templates
    DialogTech provides IVR templates that save you time by pre-populating settings and scripts based on best practices. Simply make your edits, and you’re ready to go.
  • Move IVRs from one account to another
    If you build IVRs for different clients, save time on new projects by importing IVRs from one account into another.
  • Voice-to-text IVR transcription software
    Want to ask open-ended questions? Use IVR transcription to transcribe caller responses into text.
  • IVR speech recognition
    Enable callers to respond to IVR options with speech as well as their touchpad.
  • Answering machine and human detection
    Configure outbound IVR calls to leave a custom message if the call gets sent to a voice mailbox or answering machine.
  • Intelligent call routing
    Customize inbound IVRs to route callers using a wide variety of options, including the caller’s geography, product interest, time of call, and much more.
  • Real-time IVR analytics and reporting
    Use personalized web-based reports to monitor real-time IVR performance and view historical data. Easily integrate IVR data in your CRM or help desk system.
  • IVR API integration with your applications
    Setting up an IVR to prompt a customer for their customer ID, post the ID back to your web server, and look up your customer’s order status are just a few of the features you can control.

Use an IVR Auto-Attendant to Cut Costs and Improve Customer Service

Set up your own IVR auto-attendant to answer incoming calls, route callers using interactive phone menus, and provide info like account balances or business hours. IVR auto-attendants can replace live receptionists, helping your business cut costs and provide 24/7 customer service.

Conduct Automated Phone Surveys

Conduct automated customer satisfaction surveys, market research, and lead generation campaigns over the phone using IVR phone surveys. Phone surveys routinely get superior response rates to email surveys. With DialogTech it’s easy to set up and deliver outbound phone surveys, or set up a hotline customers and leads can call to interact with your inbound IVR survey.

Automatically Qualify Phone Leads before Passing to Sales

Marketers, don’t waste your sales team’s time by having them field incoming calls from leads that aren”t sales-ready. Filter calls automatically using an IVR. The IVR can answer calls and ask questions you determine work best to qualify them. Leads that score high enough are passed directly to sales for an immediate conversation.

Score Phone Leads and Calls without Listening to a Single Conversation

Voice360™ lets you run keyword searches through the actual conversations between callers and agents to quickly pinpoint every quality call and prove the ROI from your campaigns.

Record and Transcribe Calls to Improve Marketing, Sales, and Support

Call recordings and transcription provide a wealth of information to mine. What terminology do prospects use? How do they describe their pain points? Use this knowledge to build more effective marketing campaigns and sales pitches. For support calls, monitor the service levels of each agent to ensure your customers are getting first-class support. Learn how call recording regulations apply in your state by visiting the Call Recording Regulations section.