The Future of Cloud-Based Call Management Is Here
DialogTech makes it easy for sales and support teams of every size to deploy a virtual call center or enhance and optimize their current one. It’s completely scalable for larger enterprises, BYOD teams, and fast-growing companies needing an overnight call center solution. There’s no hardware to buy, no software to install, and no implementation or maintenance team to hire. Voice360 is extremely flexible, so your agents can work from home, on the road, or any office location using any phone device or system while still operating seamlessly as one team. Plus it’s scalable, so you can easily accommodate extra call center agents during peak seasons.
Key Features of Our Revolutionary Call Management Technology
- Answer calls on any phone you choose
Talk to customers using your existing phones – office, home, cell phone, even Skype – on any phone system you choose. There’s no new equipment to buy.
- Have calls follow your agents wherever they go
Your agents can log in from anywhere – in the office, on the road, at the airport, or working from home - and their calls find them.
- Route calls based on your business needs
Set up call routing rules based on your office hours or by the geography of your agents or store locations. You can also route calls by IVR menu response, caller’s product interest, and much more.
- Set up custom IVRs to manage and route inbound calls
Easily create and update your own IVR auto-attendant to answer and route calls, provide account data and other info, and much more. No IT programmers needed.
- Score phone leads and calls without listening to a single conversation
Voice360 lets you run keyword searches through the actual conversations between callers and agents to quickly pinpoint every quality call and prove the ROI from your campaigns.
- Integrate with other DialogTech applications
Voice360 integrates seamlessly with our call tracking, voice notifications, and other products.
- Empower agents with caller information
Call center agents can view caller info before answering the call, take notes on call quality, and transfer callers to another person or department.
Control Your Call Queuing Experience
When callers are placed on hold, you want full control over their experience. DialogTech lets you select the music or promotional messages they hear, the maximum amount of time they’ll have to wait, the number of callers in your queue, and much more. You can also set up priority queuing to speed VIP customers to the front of the line. Enable customers to request a callback and exit your on-hold queue without losing their place in line – DialogTech will trigger a call to them automatically when it’s their turn.
Integrate with Your CRM and Help Desk Systems
Voice360 integrates with CRM and help desk systems like Salesforce and Zendesk. For sales leads, every incoming call gets logged automatically in your CRM, along with data on the caller and the marketing source that lead them to call. For support calls, every call gets automatically turned into an actionable, organized help desk ticket, saving your agents time and enabling them to serve more customers.
Centrally Manage and Control Call Activity with Live Monitoring
Monitoring your agent’s call activity in real time is easy using web-based dashboards. Even if your agents are spread out around the country, you can still monitor their activity right from your laptop. And while monitoring live conversations, if you need to take part in an agent’s call you can barge in from anywhere, on any device, to help rescue a sale or assist a customer.