Recent studies show that customers across all industries are increasingly frustrated with the level of service they receive. In fact, 84% of consumers began doing business with a competitor following a poor customer service experience. In the age of the Internet, competitors are a dime a dozen, and it’s easy for customers to find them. So what is the key to good customer service, and how do you use it to keep customers loyal? Check out our brand new infographic below, and if you want more stats, feel free to download our free white paper, Beyond the Cloud: The Next Generation of Virtual Call Centers.
